FAQ
Orders
Order Changes & Cancellations
You are more than welcome to make changes to your order after placing it... but be quick! Our shipping fairies ship Monday-Friday from 9 am - 5 pm EST. Should you need to make any edits, please promptly email or call customer service at hello@3marthas.com or 800-553-8058
Order cancellations are allowed at all times, but do not apply to sale items, which are marked as 'all sales final'. This will be stated on the website.
Delivery Time Frame
3 Marthas processes and ships orders Monday-Friday from 9 am - 5 pm EST. Please allow 1-3 days for order processing. With our standard shipping option, most orders arrive within 5-7 business days (with the exception of Holidays and end of season sales). *Please note that extreme weather such as winter storms can cause delays.
Personalized Orders
Personalization requires 2-3 weeks of processing time before shipment. Expedited shipping does not reduce processing time. If you need your personalized order sooner, please reach out to us. We’ll do our best to accommodate rush requests when possible, though an additional fee may apply.
Shipping
Shipping Methods
Our standard USPS flat shipping rate is $10. USPS standard shipping transit time is 5-7 business days from the shipping date.
UPS Ground shipping is available and costs is calculated based on the weight of the items in your cart and the transit time is 3-5 business days.
UPS 2 Day Air and UPS Next Day Air is available. Priority shipping orders placed by 12pm EST will ship the same day. For questions regarding shipping, please contact our customer service team at 800-553-8058.
Local Pickup
If you are local in Lexington, KY we do offer local pickup at our corporate office. At checkout, choose the "in store pickup" option and we will notify you when your item is ready for pickup at at 124 Venture Court, Suite 1, Lexington, KY 40511.
Route Shipping Protection
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience. If Route is something you do not wish to keep on your order the customer does have to option to remove Route from their cart. At check out slide the toggle to OFF to remove Route. Otherwise if Route is left ON there will be no refunds. Please note that orders without Route will not be protected and 3 Marthas is not responsible for any lost, damaged, or stolen package
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Please note that orders without Route will not be protected and Little English is not responsible for any lost, damaged, or stolen package
Purchased Route Protect and need to file a shipping issue? File here
Return Policy
3 Marthas is happy to accept returns & exchanges within 30 days of purchase.
We cannot accept returns of personalized or used items.
Items discounted at 25% off or greater can be returned for store credit only.
Please send items you wish to return by carrier of your choice to:
3 Marthas
124 Venture Court, Suite 1
Lexington, KY 40511
*At this time, we do not accept international exchanges or returns.
*Customers located in the European Union, Norway, Iceland, and Liechtenstein have the right to cancel their order and return item(s) for a full refund within 14 days of delivery, for any reason, with no justification required. To exercise this right, please contact us at hello@3marthas.com or 800-553-8058. Refunds will include the original delivery charge and will be issued within 14 days of us receiving the returned item(s). Return shipping costs are the customer’s responsibility unless the item is defective or not as described.