FAQ

What is your product availability?

We manufacture our products at our Headquarters in Dallas, Texas. Your order will ship within 1-5 business days depending on product availability. For personalized items, please allow up to 15 business days. Please do not hesitate to contact us directly (214.631.7117) for specific requests regarding ship times.

We are rarely out of stock of products. If any items are backordered or out of stock, they will be labeled as such on the website. We will notify you via e-mail if any product you purchase is placed on back order. If your order will be delayed by more than five days, we will contact you to confirm that you would still like to receive the shipment.

Do you offer personalization?

Yes! We are pleased to offer personalization on our blanks to embroider products. You will see your stitching options on those items’ product pages. Please allow 15 business days for your personalized order to ship and note that we ship all orders complete. If you would like to receive non-personalized items in advance of the personalized portion of your order, please contact us at info@3marthas.com. At this time, we do not offer personalization on our appliqued collections. We hope to offer this service in the future.... check back soon!

What Payment Methods Are Accepted?

We accept MasterCard, Visa and American Express.

We include a receipt with orders. If the order is labeled as a gift at checkout, we will include a gift receipt without the cost. An order confirmation is emailed to you immediately upon the purchase of your order online. If you need an additional copy of your receipt please contact us and we can email a copy.

Do you charge sales tax?

3 Marthas collects 8.25% sales tax on retail products purchased by someone with a billing address in the state of Texas.

Do you offer gift wrapping?

3 Marthas offers complimentary gift wrapping and gift cards when requested at checkout.

Can I cancel an order?

3 Marthas works to ship your purchases as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please email us the same business day at info@3marthas.com and we will do our best to accommodate your request. If your item has already shipped, please see our Return and Exchanges page for additional details.

What method of shipping do you use?

We ship all of our packages via UPS. We ship USPS to any post office boxes. At this time, we do not offer international shipping.

If you would like expedited shipping, please call our office toll-free at 800.553.8058 and we will do our best to fulfill the order in the needed timeframe.

Our shipping and delivery days are Monday through Friday, excluding holidays.

On the day your order ships you will receive an email with the shipping confirmation number.

Do you ship internationally?

Unfortunately, we do not offer international shipping at this time. If you have a specific request or question, please feel free to contact us at info@3marthas.com

What is your return policy?

Customer satisfaction is our priority. As such, we gladly accept retail returns of unused and unwashed merchandise within 30 days from receipt of merchandise. We will exchange the item or issue a refund. We do not accept returns of personalized items.

If you are not fully satisfied with an item and wish to return or exchange it, please visit our return and exchanges section of the site for additional details on our policies.

What is your wholesale return policy?

Please contact our customer service department at 214-631-7117 or e-mail us at info@3marthas.com with questions regarding wholesale accounts and policies.

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